Quality Improvement

Quality Improvement

For detailed information regarding RTO compliance, please click on the relevant links below:

6051 - Training and Quality Management Services Pty Ltd RTO Report
Click here to view TQMS on training.gov.au.

AQTF Registration Audit Report
The Australian Quality Training Framework (AQTF) is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s Vocational Education and Training (VET) system.
Click here to view in PDF format.

TQMS - Complaints & Appeals Process
The complaints management framework at TQMS seeks to embed local area decision making and complaints handling with the capacity for decisions to be escalated and reviewed through a series of checks and balances.

The purpose of the complaints, reviews, appeals and feedback process is to provide fair, transparent and consistent processes for dealing with complaints, feedback, and applications for review and appeal.
Click here to view in PDF format.